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Shipping Policy

1. Shipping Services: We use Australia Post for all our shipping needs, ensuring reliable and efficient delivery across Australia.

2. Shipping Destinations: We proudly ship to any location within Australia.

3. Shipping Rates:

  • Standard Shipping: $12 (5-7 Business Days)
  • Express Shipping: $15 (1-3 Business Days)

4. Handling Time: We strive to dispatch all orders within 2 business days of receiving your order confirmation.

5. Delivery Times:

  • Standard Shipping: Please allow 5-7 business days for your order to arrive.
  • Express Shipping: For a quicker delivery, expect your order within 1-3 business days.

6. Tracking Information: Once your order is dispatched, we will send you a tracking number via email. You can use this number to track your parcel’s journey to your doorstep.

7. Damaged or Lost Items: We take great care in packaging your order, but in the rare event that your item arrives damaged or gets lost, please report it to us within 48 hours of the delivery or expected delivery date. Please note, if reported outside of this timeframe, we may not be able to provide the necessary support.

8. Returns and Exchanges: Due to the health and hygiene nature of our goods, we do not accept returns or exchanges. Please consider your purchase carefully.

9. Contact Information: If you have any questions about your order or our shipping policy, please don’t hesitate to contact us via email at eastcoasthairink@gmail.com. We are here to help!

Thank you for choosing East Coast Hair Ink. We are committed to delivering your products safely and promptly.

Last updated: 01/01/2024

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